Replacements & Warranty Claims

If an account or product is non-functional upon delivery or encounters issues within the active warranty duration, you are eligible for a free replacement. To process your replacement, you must open a support ticket and provide your Order ID along with valid proof of the issue (unfalsified image or video proof as outlined in the product details). Once the warranty period has expired, no replacements or support will be provided under any circumstances.

Direct / Cash Refunds & Final Sales

We do not offer cash refunds to your original payment method under any circumstances. All sales are final. Once your product has been received and delivered, or once the active warranty period has expired, you are strictly ineligible for any refunds or replacements. If you decide that you no longer want or need your product after purchase, you will not receive a refund. If an order cannot be delivered or fulfilled, the full purchase amount will be credited directly to your customer balance.

Store Credit

If a product is verified as defective within its active warranty period and a functional replacement is currently unavailable or out of stock, the full amount will be credited to your customer balance. This balance can be used at any time for future purchases in our store. Products outside of their warranty duration are not eligible for store credit.

PayPal Payments & Payment Notes

When paying via PayPal, you must leave the payment note completely blank. If you attach any note or memo to the transaction, the payment will be deemed void. You will not receive your ordered product and you will not receive any refund or store credit, as adding transaction notes risks account suspension.

Incorrect Payment Amounts

If you send an incorrect or insufficient amount of money for your order, you are not eligible to receive the product, nor will you receive any cash refunds, partial refunds, or store credit.

Functional Products & Staff Testing Verification

If an account or product is tested by our staff team and verified to be working correctly on our end, but fails to work on your end, it means the product is fully functional and the issue stems from your side. In such cases, you will not receive any refunds or replacements.

Customer Feedback (Optional)

Leaving a review or vouch in our Discord server is completely voluntary and is never a requirement to receive support, replacements, or store credit. However, honest feedback is always greatly appreciated and helps support our community!